Hanashi

Privacy Policy

Last Updated: March 19, 2025

Xelami ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI language learning mobile application ("App"). By accessing or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you register for an account or use certain features of the App, we may collect personally identifiable information ("Personal Information") such as:

  • Contact Information: Your name, email address, and Apple or Google account information if you sign in with a third-party service.
  • Account Credentials: Username and password, if applicable.
  • Payment Information: Information related to subscriptions (handled securely by our payment providers and RevenueCat/Stripe). We do not store full credit card details on our servers.

b. Usage Data

We automatically collect certain information about your use of the App, including:

  • Log Data: IP address, device type, operating system, unique device identifiers, and app usage information (e.g., pages visited, features used, duration of usage).
  • Analytics Data: Data collected through analytics services to help us understand how the App is used and to improve its performance and features.

c. AI Interaction Data

Our App uses AI to support language learning through interactive conversations and exercises. In the course of using these features, we may collect:

  • Conversation Content: Transcripts or summaries of your interactions with the AI for the purpose of providing personalized learning experiences and improving our services.
  • Language Data: Information about your language preferences and learning progress.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and Improve the App: Deliver the language learning services, personalize your experience, and enhance the functionality and content of the App.
  • Manage Accounts and Subscriptions: Process registration, authentication, and subscription payments; manage your account and communicate with you regarding your subscription.
  • Customer Support: Respond to your inquiries and provide technical assistance.
  • Analytics and Research: Analyze usage trends and preferences to improve our services, develop new features, and maintain the security of our systems.
  • Marketing and Communication: With your consent, send you newsletters, product updates, or promotional materials. You may opt-out of these communications at any time.

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors (such as payment processors, analytics providers, and cloud service providers) who perform services on our behalf. These vendors are contractually obligated to maintain the confidentiality and security of your information.
  • Legal Requirements: If required by law, regulation, or legal process, or in response to a subpoena, court order, or governmental request.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will take reasonable steps to delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including the right to access, correct, update, or request deletion of your data. To exercise these rights, please contact us at [email protected]. Additionally, you can opt-out of receiving promotional communications by following the unsubscribe instructions included in such emails.

7. Third-Party Services

Our App may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to such third-party sites or services. We encourage you to review the privacy policies of any third-party sites or services you visit.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you become aware that a child has provided us with Personal Information without parental consent, please contact us, and we will take steps to remove such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. Your continued use of the App after any such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]